Play Smart

Responsible Gaming
at imjili

imjili believes that gambling should always be fun — never a source of stress, debt, or harm. This page explains the tools, policies, and resources we have in place to help every Filipino player stay in control.

STRICTLY FOR PLAYERS AGED 21 AND ABOVE — PAGCOR REGULATION
Our Commitment

Gaming Is Entertainment.
Not a Solution.

Sa imjili, we want every player — whether you're in Manila, Cebu, Davao, or anywhere in the Philippines — to enjoy our games the way they were meant to be enjoyed: as entertainment. Gambling is exciting, but it carries real risk when it moves beyond recreation.

That is why imjili has invested in a comprehensive responsible gaming framework that gives you the tools to stay in control of your play at every step. From deposit limits to full self-exclusion, these features are built into the platform and available to every registered account holder — no questions asked, no waiting period for protective measures.

We also work in alignment with PAGCOR's responsible gaming guidelines, which govern all licensed online gaming platforms in the Philippines. If you ever feel that gambling is becoming a problem, imjili will act quickly to support you.

imjili's core responsible gaming promise to all Filipino players:
  • We enforce the 21+ age requirement strictly through KYC verification on every account.
  • We provide free, instant access to deposit limits, loss limits, and session controls — no hoops to jump through.
  • We process self-exclusion requests immediately — they take effect the moment our team receives your request.
  • We never market to players who have requested a cooling-off period or self-exclusion.
  • We train our Filipino-English support team to recognise signs of problem gambling and respond with empathy and appropriate guidance.
  • We keep this page — and all responsible gaming tools — permanently visible and accessible on the imjili platform.
24 / 7
Support Available Our Filipino-English team is always on — ready to help with any responsible gaming concern, day or night.
INSTANT
Self-Exclusion Request a self-exclusion at any time and it takes effect immediately — no delays, no pushback.
Player Tools

imjili's Responsible Gaming Toolkit

Every one of these tools is free, instant, and available directly from your imjili account settings. You are always in control.

DEPOSIT CONTROL 💳
Deposit Limits

Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once your limit is reached, imjili will automatically decline further deposits until the limit period resets. Reducing your deposit limit takes effect immediately; increasing it requires a 24-hour cooling-off period to prevent impulsive decisions during a losing streak.

LOSS LIMIT 📉
Loss Limits

Define the maximum amount you are comfortable losing in a set period. When your cumulative losses hit the limit you have set, imjili will pause your ability to place further bets for the remainder of that period. This is one of the most effective ways to prevent chasing losses — a pattern that often leads to problem gambling behaviour.

SESSION CONTROL ⏱️
Session Time Limits

Set a maximum session duration so that imjili will notify you — or automatically log you out — when you have been playing for a defined length of time. Long, uninterrupted gaming sessions are a key risk factor for problem gambling. Taking regular breaks helps you stay grounded and make clearer decisions about your play.

COOLING-OFF ❄️
Cooling-Off Period

Request a temporary break from the imjili platform — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in to your account or place any bets. imjili will also suspend all promotional communications to your account. A cooling-off period is ideal when you feel your play is getting out of hand but you are not ready for a permanent exclusion.

SELF-EXCLUSION 🚫
Self-Exclusion

For players who feel they need a longer break, imjili offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. Self-exclusion takes effect immediately upon request. During the exclusion period, imjili will block your account, reject any new registration attempts using your details, and remove you from all marketing lists. Contact imjili support to request self-exclusion at any time.

REALITY CHECK 🔔
Reality Check Reminders

Enable periodic pop-up reminders that appear while you are playing. These show you how long you have been in your current session, how much you have wagered, and your net position for the session. Reality check reminders are a simple but powerful way to stay aware of time and money spent — because it is easy to lose track when you are in the zone playing JILI slots or live dealer games on imjili.

Need to Step Away? imjili Will Help You Do That.

Self-exclusion is not a sign of weakness — it is one of the bravest and most responsible decisions a player can make. If you feel that gambling on imjili is no longer fun, or if it is affecting your finances, relationships, or mental health, please reach out to our support team right now. There is no judgment, no delay, and no fine print. Your exclusion is processed immediately.

Request Self-Exclusion via Support

Log in to your imjili account and contact Live Chat, or email [email protected] — available 24/7.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can affect anyone — regardless of income, background, or how long you have been playing. Here are some signs that gambling may be becoming a problem for you or someone you know.

Chasing Losses Continuing to gamble — often with larger bets — in an attempt to win back money you have already lost. This is one of the most common and dangerous patterns in problem gambling.
Gambling More Than Intended Consistently playing for longer, or wagering more, than you planned before you started your session — even when you told yourself you would stop at a certain point.
Neglecting Responsibilities Missing work, school, or family obligations because of gambling. Lying to family members or friends about how much time or money you are spending on gambling.
Gambling to Escape or Cope Using gambling to deal with stress, anxiety, boredom, loneliness, or depression — rather than for entertainment. Gambling should never be a coping mechanism.
Borrowing Money to Gamble Taking out loans, borrowing from family, or selling personal possessions to fund gambling. Gambling should only ever be done with money you can genuinely afford to lose.
Unable to Stop or Cut Down Repeatedly trying — and failing — to reduce or stop gambling despite wanting to. Feeling irritable, anxious, or restless when you try to cut back.
Self-Assessment

Quick Self-Check

Honest self-assessment is the first step. Ask yourself these questions — and answer them honestly. If you answer "yes" to two or more, we strongly encourage you to use imjili's responsible gaming tools or seek external support.

Q1 Have you ever spent more time or money gambling on imjili than you originally planned for that session?
Q2 Have you ever hidden the amount of time or money you spend gambling from people close to you?
Q3 Have you ever gambled using money that was meant for essential expenses like rent, food, or utilities?
Q4 Have you ever felt the need to gamble with larger amounts of money to get the same level of excitement?
Q5 Have you ever returned to gambling after a loss with the intention of winning that money back?
Q6 Has gambling ever caused you to feel anxious, guilty, or depressed — either during or after a session?
If you answered "yes" to any of these questions: Please use imjili's responsible gaming tools — available immediately from your account settings — or contact our support team. You can also reach out to PAGCOR's responsible gaming resources for professional guidance. There is support available, and you do not have to navigate this alone.
21+
Age Policy

imjili Is Strictly for Players Aged 21 and Above

Under PAGCOR regulations governing online gambling in the Philippines, only individuals aged 21 years old and above are permitted to register and play on the imjili platform. This is not a formality — it is a legal and ethical requirement that imjili enforces rigorously.

KYC Verification

Every imjili account is subject to Know Your Customer (KYC) verification. Before your account can make a withdrawal or access full platform features, you must submit a valid Philippine government-issued ID confirming your age and identity. Accepted IDs include SSS/GSIS, PhilSys National ID, driver's license, passport, and UMID.

Underage Access Policy

  • Account suspension: Any account found to belong to a person under 21 will be immediately suspended.
  • Fund return: Deposits made by underage players will be returned in accordance with applicable law.
  • Parental controls: If you share a device with minors, please use your device's parental control settings to prevent access to imjili.net.
  • Reporting: If you suspect an underage person has registered on imjili, please contact our support team immediately.
External Support

Responsible Gaming Resources in the Philippines

imjili is not the only source of help. These organisations and frameworks exist specifically to support Filipino players who are struggling with gambling-related issues.

PAGCOR Responsible Gaming Program

The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated responsible gaming program that all licensed online gaming operators in the Philippines are required to support. PAGCOR's program includes national player protection standards, a self-exclusion registry, and public awareness campaigns about the risks of problem gambling.

imjili operates in accordance with PAGCOR's responsible gaming guidelines. If you wish to self-exclude from all PAGCOR-regulated gaming platforms in the Philippines — not just imjili — you can contact PAGCOR directly through their official channels to register for the national self-exclusion program.

Seeking Professional Help

If gambling is negatively affecting your mental health, finances, or relationships, professional support is available in the Philippines. Consider reaching out to:

  • The National Center for Mental Health (NCMH) — provides mental health services including counselling for behavioural issues.
  • Gamblers Anonymous Philippines — a peer support group following the 12-step recovery programme, with chapters in Metro Manila and other major cities.
  • Your local barangay health centre — can refer you to appropriate counselling and mental health services in your area.
  • Licensed counsellors and psychiatrists — available through major Philippine hospitals including Philippine General Hospital, St. Luke's Medical Centre, and Makati Medical Center.

Helping a Loved One

If you are worried about a family member or friend's gambling behaviour, here are some practical steps:

  • Open a calm, non-judgmental conversation about your concerns. Avoid confrontational language that may cause them to become defensive.
  • Encourage them to seek help from imjili's support team or a professional counsellor. Offer to help them research their options.
  • Do not cover gambling debts or enable continued gambling by providing money or access to funds.
  • Contact imjili's support team if you believe a family member has a gambling problem and you want to discuss what imjili can do to help.
  • Take care of your own wellbeing too — supporting someone with a gambling problem can be emotionally draining. Seek support for yourself as well.
Play Responsibly

Enjoy imjili — Within Your Limits

When gambling stays fun and controlled, it is one of the best forms of entertainment around. Set your limits, know your boundaries, and explore everything imjili has to offer — safely.

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