imjili Frequently Asked
Questions

Creating an imjili account takes less than three minutes. Click the Register button on the imjili homepage, fill in your username, email address, mobile number, and password, then confirm you are 21 years old or above and agree to the Terms and Conditions. Once submitted, you will receive a verification code via SMS or email. Enter the code to activate your account and you are ready to play.

imjili requires a valid Philippine government-issued ID to complete KYC verification. Accepted documents include your PhilSys National ID, SSS or GSIS card, UMID, driver's license, or Philippine passport. You will also need to submit a selfie photograph holding the ID. KYC is required before your first withdrawal and is processed within 24 hours on business days.

The minimum age to register and play on imjili is 21 years old, in strict accordance with PAGCOR regulations governing online gambling in the Philippines. imjili enforces this requirement through mandatory KYC age verification. Any account found to belong to a person under 21 will be immediately suspended and any deposits returned in accordance with applicable law.

On the imjili login page, click the Forgot Password link below the login form. Enter the email address or mobile number registered to your account. imjili will send a one-time password reset link or OTP to your contact details. Follow the instructions to set a new password. If you no longer have access to your registered email or number, contact imjili support via Live Chat for account recovery assistance.

No. imjili strictly allows only one account per person. Creating duplicate accounts is a violation of imjili's Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a second account, contact imjili support immediately to have the duplicate closed without penalty.

To permanently close your imjili account, contact the support team via Live Chat or email. Before closure, ensure any remaining balance is withdrawn. imjili will process account closure requests within 48 hours. Note that if you are closing your account due to problem gambling concerns, imjili also offers self-exclusion options — which may be a more appropriate and protective step. See the Safety and Responsible Gaming section for details.

Log in to your imjili account and navigate to the Cashier or Deposit section. Select GCash as your payment method, enter the deposit amount, and confirm. You will be redirected to the GCash payment page or receive a prompt on your GCash app to authorise the transaction. GCash deposits on imjili are typically credited instantly — most players in Manila, Cebu, and Davao see their balance updated within seconds.

The minimum deposit on imjili is ₱100 PHP for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500 PHP. These minimums are designed to keep imjili accessible to Filipino players across all budget levels, whether you are a casual slot player or a regular live casino enthusiast.

GCash withdrawals from imjili are typically processed within 15 to 60 minutes once your withdrawal request has been approved. During peak hours, processing may take up to a few hours. Before your first withdrawal, your KYC verification must be complete. imjili aims to be one of the fastest-paying PAGCOR-compliant platforms in the Philippines for GCash cashouts.

imjili does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, BPI, BDO, or Metrobank — may apply their own transaction fees or transfer charges as per their standard terms. Always check with your payment provider if you are unsure about applicable charges on their end.

Yes. imjili supports deposits and withdrawals via BPI, BDO, and Metrobank through bank transfer. Select your bank in the imjili Cashier section and follow the transfer instructions provided. Bank transfer processing times are typically 1 to 3 business hours for deposits and up to 24 business hours for withdrawals, depending on your bank's processing schedule.

The minimum withdrawal amount on imjili is ₱200 PHP for e-wallet methods like GCash and PayMaya. For bank transfer withdrawals to BPI, BDO, or Metrobank, the minimum withdrawal is ₱500 PHP. There is no maximum withdrawal limit specified for standard verified accounts, though very large withdrawals may require additional verification checks in line with anti-money laundering obligations.

imjili offers a wide selection of JILI Games titles — the most popular slot provider among Filipino players. Available JILI slots include top titles such as Fortune Gems, Golden Empire, Super Ace, Crazy777, Boxing King, and Money Coming, among many others. The imjili game library is regularly updated with new JILI releases, so there is always something fresh to play.

Yes. All slot games on imjili — including the full JILI Games catalogue — use certified Random Number Generator (RNG) technology to ensure every spin outcome is completely random and independent. JILI Games titles are tested and certified by internationally recognised gaming testing laboratories. imjili does not interfere with game outcomes. Your results on imjili are determined solely by RNG, not by the platform.

Yes — imjili is fully optimised for mobile play. The imjili platform works smoothly on any modern Android or iOS device through your mobile browser, with no app download required. The mobile experience covers the full game library including JILI slots, live dealer tables, and bingo. For the best experience, imjili recommends a stable internet connection via WiFi or a 4G/5G mobile data connection.

Yes. imjili features a full live dealer casino section powered by top-tier live providers. Available live games include Baccarat, Roulette, Blackjack, Dragon Tiger, and Sic Bo — all streamed in real time with professional dealers. Filipino-friendly tables with Tagalog-speaking hosts are available on select providers, making the imjili live casino experience feel closer to playing in a real Manila or Makati casino floor.

The RTP rate varies by individual game title. Most JILI slots available on imjili have published RTP rates between 96% and 97.5%, which is competitive within the Philippine online gaming market. RTP represents the theoretical percentage of wagered money a game returns to players over a very large number of spins — it is a long-term statistical average, not a guarantee for any individual session.

imjili offers a welcome bonus to newly registered players upon making their first qualifying deposit. The welcome bonus is credited to your account automatically once the deposit is confirmed. Bonus terms, including the minimum deposit amount and eligible games, are stated in the promotion details at the time of claim. Always read the full bonus terms before depositing to ensure you understand the conditions attached.

Wagering requirements — sometimes called rollover requirements — specify how many times you must bet the bonus amount (or bonus plus deposit) before the bonus funds can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets before the bonus converts to withdrawable winnings. Check the specific terms for each imjili promotion, as wagering requirements vary by offer.

Yes. imjili rewards regular players through a loyalty program where you accumulate points based on your wagering activity across eligible games. Points can be redeemed for bonus credits, free spins, or other rewards. Active players may also be invited to join imjili's VIP tiers, which offer higher cashback rates, faster withdrawals, personalised bonuses, and dedicated account management. Contact imjili support for details on VIP eligibility.

Yes. Most imjili bonuses and the winnings generated from them have an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirements are not met within this period, the bonus and any associated winnings will be forfeited. The exact expiry period is stated in the terms of each individual promotion. Always check the promotion page before claiming.

imjili operates in accordance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations, the government body that oversees and licenses online gaming platforms in the Philippines. Players in the Philippines can use imjili on a platform that complies with the regulatory framework governing online gambling. imjili strongly encourages all players to verify that online gambling is permitted in their local jurisdiction before registering.

If you feel that gambling on imjili is negatively affecting your life, you can request a self-exclusion at any time by contacting imjili support via Live Chat or email. Self-exclusion takes effect immediately upon processing. Options include cooling-off periods from 24 hours to 6 weeks, or full self-exclusion for 6 months, 1 year, 3 years, or permanently. During any exclusion period, imjili will block account access and suspend all promotional communications.

imjili provides a full suite of responsible gaming tools accessible from your account settings. These include daily, weekly, and monthly deposit limits; loss limits; session time limits with automatic logout; reality check reminders that appear during active play; cooling-off periods; and full self-exclusion. All protective limits take effect immediately when you reduce them. Increasing a limit requires a 24-hour delay to prevent impulsive decisions.

imjili customer support is available 24 hours a day, 7 days a week. The fastest way to reach us is via Live Chat, accessible directly on the imjili platform — average first response time is 3 to 5 minutes. You can also contact the imjili support team by email at [email protected]. Our team provides support in both English and Filipino-English, so you can communicate in whichever language you are most comfortable with.