imjili Privacy Policy

01 Who We Are

1.1 imjili is a Philippines-focused online casino and sports betting platform operating at imjili.net. imjili serves Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and throughout the archipelago, offering games powered by JILI Games and top-tier live dealer providers.

1.2 For the purposes of this Privacy Policy, imjili acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. Where imjili engages third-party service providers to process data on our behalf, those providers act as data processors under our instruction.

1.3 imjili operates in accordance with PAGCOR regulations. Our platform is strictly for players aged 21 and above. Any questions about how imjili handles your personal data can be directed to our support team at the contact details provided in Section 14 of this policy.

02 Personal Data We Collect

imjili collects the following categories of personal data from players registered on the imjili platform:

imjili does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless explicitly required by law or regulatory obligation.

03 How We Collect Your Data

imjili collects personal data through the following means:

3.1 Directly From You

• When you complete the imjili registration form and create your account
• When you submit KYC verification documents in response to a verification request
• When you make a deposit or request a withdrawal through the imjili cashier
• When you contact imjili customer support via Live Chat, Messenger, or email
• When you update your account profile or responsible gaming settings
• When you respond to surveys, promotions, or feedback requests from imjili

3.2 Automatically During Platform Use

• Technical data such as your IP address, device identifiers, and browser information are collected automatically each time you access imjili.net
• Your gaming activity — including game sessions, wager amounts, win/loss outcomes, and session duration — is recorded automatically for platform operation and compliance purposes
• Cookies and similar tracking technologies collect certain usage and preference data as described in Section 7

3.3 From Third Parties

• Payment providers such as GCash and PayMaya may share transaction confirmation data with imjili to verify deposits and withdrawals
• Identity verification services may return verification results to imjili as part of the KYC process
• Fraud prevention and anti-money laundering screening services may provide risk assessment data relating to your account activity
• PAGCOR and other regulatory authorities may share information relevant to player protection or compliance obligations

04 How We Use Your Personal Data

imjili uses the personal data we collect for the following specific purposes:

• Account management: To create, maintain, and administer your imjili player account, including processing your login credentials and account preferences.
• Identity verification: To verify your identity and age (21+) as required by PAGCOR regulations and our internal KYC policy, and to comply with anti-money laundering obligations.
• Payment processing: To process deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment channels.
• Platform operation: To deliver the games, promotions, and features available on the imjili platform, and to record game outcomes and transaction history accurately.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other forms of abuse on the imjili platform.
• Responsible gaming: To monitor player behaviour for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, cooling-off periods, and self-exclusion requests.
• Customer support: To respond to your enquiries, complaints, and support requests via Live Chat, email, or other communication channels.
• Legal compliance: To meet our obligations under applicable Philippine law, including the Data Privacy Act of 2012, anti-money laundering regulations, and PAGCOR licensing requirements.
• Platform improvement: To analyse aggregate, anonymised usage data to improve the performance, features, and user experience of the imjili platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS — only where you have consented to receive such communications. You may withdraw your consent at any time by contacting imjili support.

05 Legal Basis for Processing

Under the Data Privacy Act of 2012, imjili processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and imjili — including account creation, payment processing, and game delivery — is carried out on the basis of contractual necessity.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing conditions, anti-money laundering obligations, and age verification requirements, is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, and aggregate analytics is carried out on the basis of imjili's legitimate interests, where those interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications is carried out on the basis of your consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Third Parties

6.1 imjili does not sell, rent, or trade your personal data to third parties for commercial purposes. Data is shared only in the circumstances described below:

6.2 Service Providers

imjili engages third-party service providers who process personal data on our behalf to support platform operations. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, cloud hosting providers, customer support software providers, and fraud detection services. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to imjili.

6.3 Game Providers

Games on the imjili platform are operated by licensed third-party providers, including JILI Games. Certain technical and gaming activity data may be shared with game providers to the extent necessary to deliver the game, record outcomes, and resolve disputes. Game providers are required to handle such data in accordance with their own privacy policies and applicable law.

6.4 Regulatory and Legal Authorities

imjili may disclose personal data to PAGCOR, law enforcement agencies, courts, or other government authorities where required to do so by law, court order, regulatory requirement, or to protect the rights, property, or safety of imjili, its players, or the public.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of imjili's business, personal data held by imjili may be transferred to the acquiring entity. Players will be notified of any such transfer in advance, and the acquiring entity will be required to honour this Privacy Policy or provide players with at least equivalent protections.

07 Cookies & Tracking Technologies

7.1 imjili uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the imjili.net platform. Cookies are small text files placed on your device that help imjili recognise you across sessions, maintain your login state, and understand how the platform is used.

Types of Cookies Used

• Essential cookies: Required for the platform to function correctly — including session management, login authentication, and security features. These cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your preferences such as language settings, responsible gaming limits you have set, and your preferred payment method, to provide a more personalised experience.
• Analytics cookies: Collect anonymised, aggregated data about how players navigate and use the imjili platform, helping us identify areas for improvement. No personally identifiable information is collected through analytics cookies.
• Security cookies: Help imjili detect and prevent fraudulent login attempts, bot activity, and other security threats to your account.

7.2 You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the imjili platform. imjili does not use third-party advertising cookies or cookies that track your activity across other websites.

08 Data Retention

8.1 imjili retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.

• Active accounts: Personal data associated with an active imjili account is retained for the duration of the account relationship.
• Closed accounts: Following account closure, imjili retains identity, financial, and gaming records for a minimum of five (5) years to meet anti-money laundering obligations and to resolve any disputes that may arise after account closure.
• KYC documents: Verification documents are retained for the period required by applicable Philippine regulatory requirements, typically five (5) years from the date of verification or account closure, whichever is later.
• Support records: Customer support communications are retained for two (2) years from the date of last contact, unless a longer retention period is required in connection with an unresolved dispute or legal claim.
• Marketing data: Where you have consented to marketing communications, your marketing preferences are retained until you withdraw consent. Following withdrawal, imjili retains a record of the withdrawal for compliance purposes.

8.2 When data is no longer required, imjili securely destroys or anonymises it in accordance with our internal data retention and disposal procedures.

09 Data Security

9.1 imjili implements comprehensive technical and organisational security measures to protect your personal and financial data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the imjili platform
• Two-factor authentication (2FA) available for all player accounts to prevent unauthorised login
• Encrypted storage of sensitive personal and financial data at rest
• Role-based access controls ensuring that imjili staff can only access data necessary for their specific role
• Audit logging of all access to personal data by imjili personnel and systems
• Regular security assessments and penetration testing of the imjili platform and infrastructure
• Staff training on data privacy obligations and security best practices

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, imjili will notify you and the National Privacy Commission (NPC) in accordance with the timeframes prescribed by the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

10 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by imjili. To exercise any of these rights, please contact the imjili support team using the details in Section 14.

imjili will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months — you will be notified if an extension is required. imjili will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

11 Children & Minors

11.1 The imjili platform is strictly intended for individuals aged 21 and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. imjili does not knowingly collect personal data from individuals under the age of 21.

11.2 imjili employs age verification procedures during the registration and KYC process to prevent access by minors. If imjili becomes aware that an account has been created by a person under the age of 21, the account will be immediately suspended and all associated data will be handled in accordance with applicable law and regulatory requirements.

11.3 If you are a parent or guardian and believe your child has accessed or registered on the imjili platform, please contact our support team immediately using the contact details in Section 14 so that appropriate action can be taken.

12 Third-Party Links

12.1 The imjili platform does not include links to external third-party websites for browsing or marketing purposes. Where third-party game providers' interfaces are embedded within the platform, those providers operate under their own privacy policies and data handling practices, which are separate from this imjili Privacy Policy.

12.2 imjili is not responsible for the privacy practices or content of any third-party service whose interface may appear within the platform as part of an embedded game or service. We recommend that you review the privacy policies of any third-party providers whose services you access through the imjili platform.

13 Changes to This Privacy Policy

13.1 imjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data handling practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this policy will be revised to reflect the date of any material changes.

13.2 Where changes to this Privacy Policy are material — meaning they significantly affect the way imjili uses your personal data or the rights available to you — imjili will notify registered players by email to the address on file or through a prominent notice on the imjili platform, with reasonable advance notice before the changes take effect.

13.3 Continued use of the imjili platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options, including account closure.

14 Contact & Complaints

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or imjili's handling of your personal data, please contact our support team:

14.2 If you are not satisfied with imjili's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through the NPC's official channels.

14.3 imjili takes all privacy complaints seriously and will investigate each complaint thoroughly. We are committed to resolving data privacy concerns fairly and in a timely manner.